Terms of Service

Last updated: July 10, 2026

Who we are

TrueKitten (truekitten.com) is operated by NorthPeak Software, Inc., a Delaware corporation (“TrueKitten”, “we”, “us”). TrueKitten is a marketplace venue that connects buyers with independent Maine Coon breeders. We are not the seller of any kitten: every sale is a contract between the buyer and the breeder.

These Terms of Service govern your access to and use of TrueKitten. By creating an account or using the platform, you agree to them.

Eligibility & accounts

You must be at least 18 years old and able to enter a binding contract to use TrueKitten. You agree to provide accurate, current information when you register and to keep it up to date, to maintain only one account, and to keep your sign-in credentials secure. You are responsible for activity under your account.

Listings & verification

Breeders are solely responsible for the accuracy of their listings, including photos, pedigree, pricing, and health information.

A “Verified” badge means TrueKitten has authenticated a breeder's identity or a specific document against its issuing source. A badge is never a guarantee of any animal's current or future health, and it does not make TrueKitten a party to the sale.

Offers & the sale contract

Only buyers may submit offers. When a breeder accepts your offer, a binding sale is formed between you and the breeder under the TrueKitten Standard Contract — you can read its exact text on the listing before offering. Both parties electronically sign the contract before any funds move.

Payments & fees

All payments for a sale must be made on the platform through our payment processor, Stripe. Funds are held by the payment processor and released to the breeder only after the confirmed in-person handoff and a short grace period. TrueKitten never holds your funds in its own bank account.

Buyers pay a Payment Protection fee of 10% of the kitten price and a payment-processing fee passed through at cost — each shown as its own line before you pay. Where the law requires TrueKitten to collect sales tax on a purchase, it is added to your total. Breeders pay a success fee of up to 10% of the sale price, charged only on completed sales. Steering a transaction off the platform to avoid fees is prohibited.

Deposits, deadlines, and forfeiture

After a breeder accepts your offer, you pay a deposit to reserve the kitten and then the remaining balance by a stated due date. Your deposit and balance are held in escrow by our payment processor — never by TrueKitten — until the sale completes. Each due date is shown to you before you pay.

If you do not pay the deposit by its due date, the offer is simply cancelled and the kitten returns to the listing; because no money has been collected, nothing is forfeited. If you have paid the deposit but do not pay the balance by its due date, the sale does not complete and your deposit may be forfeited.

A forfeited deposit is not paid out automatically. It is held while we review the transaction, and how it is distributed is decided case by case in light of what happened — it is not an automatic transfer to the breeder or to TrueKitten. If you believe a forfeiture is wrong, use the platform's resolution process; filing a card chargeback while a review or resolution is in progress may delay the outcome, and we ask that you work through that process first.

Zero-Regret Guarantee (our fee, refunded)

If you are unhappy with TrueKitten's service, we will refund our 10% Payment Protection fee within 30 days of your purchase — unconditionally. This guarantee applies to our fee only; it is not a refund of the kitten price.

Safe-Handover Guarantee (transaction backstop)

If a transaction turns out to be fraudulent or seriously wrong, our resolution process makes you whole from the funds held for that transaction. This guarantee is conditional on the outcome of the resolution process, and it is separate from the Zero-Regret Guarantee above — the two are never combined.

Prohibited conduct

You may not use TrueKitten to scam or mislead anyone; steer payments off the platform; post photos or content you do not own; harass other users; manipulate reviews or ratings; create multiple or false accounts; or violate any law. We may remove content and suspend or terminate accounts involved in prohibited conduct.

Content & reviews

When you post content on TrueKitten — including Verified Owner Stories, reviews, and photos — you keep ownership of it and grant TrueKitten a non-exclusive, worldwide, royalty-free license to display it on and in connection with the platform.

We moderate content only for policy violations. We never remove or edit a review because of a low rating.

Disputes & chargebacks

If something goes wrong with a transaction, use the platform's resolution process first — it exists to resolve issues quickly from the funds held for that transaction. Filing a card chargeback while a resolution is in progress may delay the outcome. Disagreements between you and a breeder about the sale itself are governed by the sale contract.

Disclaimers & limitation of liability

TrueKitten provides the platform “as is” and, to the maximum extent permitted by law, disclaims all warranties. As a marketplace venue, TrueKitten does not guarantee any animal's health, temperament, or fitness for a particular purpose; a breeder's health guarantee is the breeder's own promise under the sale contract.

To the maximum extent permitted by law, TrueKitten's total liability arising out of or relating to the platform is capped at the fees you paid to TrueKitten in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms or create risk for other users. Provisions that by their nature should survive — such as a formed sale contract, content licenses, and the limitation of liability — survive termination.

Changes to these terms

We may update these terms as the platform evolves. If a change is material, we will notify you before it takes effect — for example by email or an in-product notice. Continuing to use TrueKitten after a change takes effect means you accept the updated terms.

Governing law & contact

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Questions? Contact us at support@truekitten.com.